ICT Support Engineer – ANZSCO 263212

ICT Support Engineer (ANZSCO 263212) is a skill level 1 occupation assessed by Australian Computer Society (ACS) for Australian skilled migration. It is on the STSOL list and can be used for subclass 190, subclass 491, subclass 494, subclass 407. 5 of 8 states and territories currently nominate it.

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Quick facts

ANZSCO code: 263212
Skill level: 1 – Bachelor degree or higher, or at least 5 years of relevant experience.
Assessing authority: ACS
Occupation lists: STSOL
English test for skills assessment: Not required
ANZSCO unit group: 2632 ICT Support and Test Engineers

ICT Support Engineer job description and duties

Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

Also known as: Support Analyst, Support Architect

Tasks include

Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
Identifying variations and potential high risk areas in securing adherence to standards and procedures
Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
Developing, conducting and providing technical guidance and training in application software and operational procedures
Analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

Education and skill level

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

What the assessing authority expects: ACS: an ICT qualification (major or minor) assessed against the Australian standard, plus 2–8 years of relevant experience depending on your qualification.

Visa options for ICT Support Engineer

Eligible means the occupation is on a list the visa accepts. You still need to meet every other requirement.

Subclass 189 Skilled Independent: Not eligible (via MLTSSL)
Subclass 190 Skilled Nominated: Eligible (via MLTSSL / STSOL)
Subclass 491 Skilled Work Regional – State/Territory nominated: Eligible (via MLTSSL / STSOL / ROL)
Subclass 491F Skilled Work Regional – Family sponsored: Not eligible (via MLTSSL)
Subclass 485 Temporary Graduate – Post-Vocational Education Work: Not eligible (via MLTSSL)
Subclass 482 Skills in Demand – Core Skills stream: Not eligible (via CSOL)
Subclass 186 Employer Nomination Scheme – Direct Entry: Not eligible (via CSOL)
Subclass 494 Skilled Employer Sponsored Regional – Employer sponsored: Eligible (via MLTSSL / STSOL / ROL)
Subclass 407 Training visa: Eligible (via MLTSSL / STSOL / ROL)

State and territory nomination for ICT Support Engineer

5 of 8 states and territories currently list this occupation: Victoria, South Australia, Western Australia, Tasmania, Australian Capital Territory. Onshore means already living in that state; offshore means living outside Australia.

New South Wales: 190 No, 491 Closed 26–27, onshore No, offshore No. Unit group 2632 is not on the NSW Skills List.
Victoria: 190 Yes, 491 Not yet open, onshore VIC residents, offshore Yes. All 190-eligible occupations (no state list).
Queensland: 190 No, 491 No, onshore No, offshore No. Not on the Queensland onshore or offshore list.
South Australia: 190 Yes, 491 Yes, onshore SA residents, offshore No. SA Graduates: 190 & 491; Skilled Employment in SA: 190 & 491; Outer Regional Skilled Employment: 190 & 491.
Western Australia: 190 Yes, 491 Yes, onshore WA & interstate, offshore Yes. General – WASMOL Schedule 2: 190 & 491; Graduate stream (WA study): 190 & 491.
Tasmania: 190 Yes, 491 Yes, onshore TAS residents, offshore No. Living in Tasmania: Skilled Employment, Graduate or Established Resident pathways; Overseas 491 (OSOP) closed for 2026–27.
Australian Capital Territory: 190 Yes, 491 Yes, onshore Canberra residents, offshore Yes. ACT Nominated Migration Program Occupation List.
Northern Territory: 190 Closed, 491 By exception, onshore NT grads/residents only, offshore No. 491 onshore only, by exception for NT Graduate or Resident applicants with urgent visa or age deadlines.

Based on each state's official 2026–27 lists and program pages. Being listed does not guarantee an invitation.

Skills assessment for ICT Support Engineer

ACS compares your IT qualification with the Australian standard, decides whether it is an ICT major or minor and how closely it relates to your occupation, then sets how many years of experience it needs before you count as skilled. Only experience after that point counts for points.

The process

Choose a pathway: General Skills, Post Australian Study, RPL or Qualification Only.
Pay and upload ID: Payment unlocks the portal; you then have 90 days to submit.
Upload evidence: Qualifications, transcripts and detailed employment references (and RPL project reports if applicable).
Assessment: Usually 4–6 weeks for complete applications.
Outcome: Your letter states the date from which you are deemed skilled.

What you need for this occupation

ACS works out how many years of relevant IT experience you need before you count as skilled. Those years are deducted from the experience you can claim for points.

Bachelor or higher, ICT major, closely related: 2 years in the last 10 years, or 4 years at any time
Bachelor or higher, ICT major, not closely related: 4 years at any time
Bachelor or higher, ICT minor, closely related: 5 years in the last 10 years, or 6 years at any time
Bachelor or higher, ICT minor, not closely related: 6 years at any time
Diploma or Associate degree, ICT major, closely related: 5 years in the last 10 years, or 6 years at any time
Diploma or Associate degree, ICT major, not closely related: 6 years at any time
Qualification with insufficient ICT content (RPL): 6 years plus an RPL report
No tertiary qualification (RPL): 8 years plus an RPL report

Experience must be closely related to ICT Support Engineer and at a professional level.

Documents checklist

Passport or other photo ID
Degree certificates and full transcripts
Employment references with duties, dates and hours
Evidence of paid employment (payslips, tax records)
For RPL: two project reports and professional currency evidence (e.g. vendor certificates)

Key facts

General Skills fee: AUD 1,498
Post Australian Study fee: AUD 1,136
RPL / Qualification Only fee: AUD 625 each
Processing: About 4–6 weeks if decision-ready
English test: Not required by ACS
Validity for visas: Home Affairs generally accepts an assessment for 3 years unless the letter says otherwise

English language requirement

For the ACS skills assessment

No English test required. No English test is needed. ACS states that it does not require any English language test for skills assessments; your English is tested for the visa.

For the visa (189, 190 and 491)

Separately, the visa needs at least Competent English. Minimum scores for tests taken on or after 7 August 2025:

IELTS (Academic or General): Listening 6.0, Reading 6.0, Writing 6.0, Speaking 6.0
PTE Academic: Listening 47, Reading 48, Writing 51, Speaking 54
TOEFL iBT: Listening 16, Reading 16, Writing 19, Speaking 19
OET: Listening 290, Reading 310, Writing 290, Speaking 330

Proficient English adds 10 points and Superior English adds 20 points in the points test.

Related occupations in unit group 2632

Frequently asked questions

What is the ANZSCO code for ICT Support Engineer?

The ANZSCO code for ICT Support Engineer is 263212. It is a skill level 1 occupation.

Who assesses ICT Support Engineer for Australian migration?

ICT Support Engineer is assessed by Australian Computer Society (ACS). You need a positive skills assessment before you can apply for most skilled visas.

Which Australian visas can a ICT Support Engineer apply for?

ICT Support Engineer is on the STSOL list, so it can be used for: 190 Skilled Nominated; 491 Skilled Work Regional – State/Territory nominated; 494 Skilled Employer Sponsored Regional – Employer sponsored; 407 Training visa. You must still meet every other visa requirement.

Which states nominate ICT Support Engineer?

5 of 8 states and territories currently list ICT Support Engineer: Victoria, South Australia, Western Australia, Tasmania, Australian Capital Territory. Each state has extra criteria such as residence, employment and points.

Do I need an English test for the ICT Support Engineer skills assessment?

No. No English test is needed. ACS states that it does not require any English language test for skills assessments; your English is tested for the visa.

Sources: Australian Bureau of Statistics ANZSCO 2022 (CC BY 4.0), Department of Home Affairs skilled occupation lists, ACS and state and territory nomination pages. Checked November 2026. General information only, not migration advice. Search all ANZSCO occupations.